Please call the MDsave care specialists at (877) 461-2491
if you need to:
- change your appointment or procedure
- cancel a voucher and get a refund
- transfer a voucher to another provider
Our patient concierge team is available to help you Monday - Friday, from 7am - 5pm CST.
Every procedure is backed by the MDsave Promise: If you do not receive care for your purchased procedure, we will refund your payment in full.
Vouchers purchased from MDsave using credit, debit, Paypal, HSA or FSA accounts expire one (1) year from date of purchase. Funds from expired vouchers will be placed in your patient account and can be used for new purchases, or you can request a refund by contacting the MDsave Patient Concierge Team at (877) 461-2491
Vouchers for services offered by providers who cancel their participation with MDsave will expire on the day that participation ends. Funds from these vouchers will be placed in the patient account and can be used or refunded as above.
Vouchers purchased using the CareCredit credit card can be refunded with 30 days of the purchase date at the cardholder’s request. If a voucher purchased with CareCredit is not redeemed for services within 30 days of purchase, it will be automatically cancelled, and your payment will be refunded.